Shipping & Returns

Shipping
  • For USA / Canada ( non-remote area ) destination , express shipping takes 3 days
  • For Australia / New Zeland ( non-remote area ) destination, express shipping takes 3 days
  • For European Union destination, express shipping takes 3 days
  • Custom-tailored service takes extra 3 days more
Return Policy
Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service within 14 days after receiving your order. You will be responsible for all return shipping fees incurred.

Products (excluding Made-To-Order and disposable) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 14 days after receiving your order. You will be responsible for all return shipping fees incurred.

For Made-To-Order clothing, if the items do not fit properly but were made accurately according to your order specifications, you are eligible for a free, one-time-only re-sizing service. You are responsible for all shipping fees incurred.

Any product that has been used does not qualify for a return or exchange. All returned items must be in brand-new condition, unused and with original tags and packaging.
Cancellations policy for cooling off period
An order cannot be cancelled after it is shipped.
An order can be cancelled before it is shipped.
Before the order was shipped, if you need to cancel it, contact us.
Contact us
Email: [email protected]
Tel: +86 18026315338
Facebook: www.facebook.com/OasisCostume